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Total Quality Management
Case 1 CASE 01: TPM AT MRC BEARINGS
1. What were
the problems faced by MRC?
2. What was
the solution used to address the problems at MRC?
3. What were
the attributes responsible for the successful implementation of TPM at MRC?
4. Explain
the TPM journey at MRC.
5. Comment on
the statement “TPM is not totally painted machines but taking pride in our machines.
CASE 02:
Customer Relationship Management at Bharti
1. Why did
Bharti Tele-ventures opt for a CRM solution?
2. What were
the challenges faced by Bharti in its CRM implementation process?
3. Discuss
the strategy used by the company for implementing CRM and why.
4. Explain
the various benefit received by Bharti after implementing CRM.
CASE 03:
Hotel Valuation Services ( HVS )
1. What are
the challenges facing the Indian hospitality industry?
2. What is
HVS? What are the recommendations of HVS mentioned in this case study?
3. What are
the limitations of the present hotel rating system in India?
4. If you are
hired as the consultant, what measures do you suggest to improve the present
hotel rating system in India?
CASE 04:
IMPLEMENTING QUALITY MANAGEMENT SYSTEM AT HYUNDAI MOTORS
1. Why did
Hyundai decide to implement the QS 9000 system?
2. What is
the difference between ISO 9000 and QS 9000?
3. Explain
the QS 9000 system.
4. What were
the benefits of QS 9000 implementation at Hyundai?
CASE 05:
Supplier Quality Audit at Tata Motors
1. What were
the challenges faced by TATA Motors while selecting its suppliers for India?
2. What were
the reasons for setting up a supplier quality team at TATA motors?
3. What was
the approach followed by the supplier quality audit team?
4. What is
the difference between supplier quality audit and third party quality audit?
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