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PROJECT MANAGEMENT
Case 1 Disaster Recovery at Marshall
Field’s (Another Chicago River Story)
QUESTIONS
Q1. In what ways are the Marshall Field’s flood
disaster recovery effort a project? Why are large-scale disaster response and
recovery efforts projects?
Q2. In what ways do the characteristics of
crisis management as described in this case correspond to those of project
management?
Q3. Who was (were) the project manager(s) and
what was his or her (their) responsibility? Who was assigned to the project
team and why were they on the team?
Q4. Comment on the appropriateness of using
disaster recovery efforts such as this.
Q5. What form of project management (basic,
program, and so on) does this case most closely resemble?
Case 2 Flexible Benefits System
Implementation at Quick Medical Center
QUESTIONS
Q1. What form of project management (basic,
program, and so on) does this case most closely resemble?
Q2. The project manager is also the director of
FS, only one of the departments that will be affected by the new benefits
system. Does this seem like a good idea? What are the pros and cons of her
selection?
Q3. Comment on the team members’ part time
assignment to the project and the expectation that they give the project top
priority.
Q4. Much of the success of this project depends
on the performance of team members who are not employed by Quick, namely the
HBS consultants. They must develop the entire hardware/software benefits
system. Why was an outside firm likely chosen for such an important part of the
project manager in meeting project goals?
Case 3 Glades County Sanitary District
Questions:
Q1. What is the system? What are its key
elements and subsystems? What are the boundaries and how are they determined?
What is the environment?
Q2. Who are the decision makers?
Q3. What is the problem? Carefully formulate
it.
Q4. Define the overall objective of the water
waste management program. Because the program is wide-ranging in scope, you
should break this down into several sub- objectives.
Q5. Define the criteria or measures of
performance to be used to determine whether the objectives of the program are
being met. Specify several criteria for each sub-objective. As much as
possible, the criteria should be quantitative, although some qualitative
measures should also be included. How will you know if the criteria that you
define are the appropriate ones to use?
Q6. What are the resources and constraints?
Q7. Elaborate on the kinds of alternatives and
range of solutions to solving the problem.
Q8. Discuss some techniques that could be used
to help evaluate which alternatives are best.
Case 4 West Coast University Medical center
QUESTIONS
Q1. Why was the system a failure?
Q2. What was the likely cause of its lack of
use?
Q3. What steps or procedures were absent or
poorly handled in the project conception phase?
Case 5 X-philes Data Management Corporation
QUESTIONS
Q1. What do you think will happen?
Q2. How do you think the crisis facing Yrisket
will affect the Mulder project? The Agent fox project?
Case 6 Star-Board
Construction/West-Starr Associates
QUESTION
Q1. What steps or actions should the architect
and contractor have taken before committing to the specifications on the window
units and spacing between granite slabs the would have reduced or eliminated
this problem?
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